But what exactly is involved in that process? It’s 5 steps that we continue to work on and improve to ensure you are provided with the most hassle-free experience possible.
1. Choose Your Product/s
Find the product/s you need for your project on our website. Once you’ve selected your products submit an enquiry or give us a call.
Tip: If you use our 3D configurator + AR you can choose all of your colours and finishes and see what the product will look like in your park using our ultra-realistic 3D AR.
2. Quote Received
Your dedicated sales consultant will be in contact with you about your enquiry. If you have any questions, they’ll be sure to give you a call or send an email answering all of your questions in addition to providing a detailed quote.
3. Confirming Your Order
Once you send us your purchase order number we will respond with an order confirmation to make sure that all of your details, including shipping and billing information, are correct. This is the final stage to check that you’re happy with the product you’ve chosen.
4. Time for Production
Once your order is confirmed, our accounts team will contact you for the deposit* before it gets put on the production line. We work hard to effectively manage our resources and time frames to make our lead times as short as possible for you.
5. Delivery
As soon as your products are ready our accounts team will be in contact to receive the final payment before it’s put on the truck and sent out for delivery.
*Account holders and local government in some instances aren’t required to pay a deposit