Grillex - FAQ's

What types of products and services do you sell?

Our full and flexible range includes seating, tables, barbeques, drinking fountains, shelters, bike racks, grandstands & bin enclosures. The majority of our products are customisable.

We also provide specialist support service at any, or every, step - from planning and design to care.

What materials and finishes are used?

Every one of our products is designed and manufactured to exacting quality and safety standards, using the best materials and treatments. Materials and finishes include stainless steel, hot dip galvanised, TimberImage (Western Red Cedar extrusion), Eco 5000, timber (Australian Hardwood) and / or powder coating.

Where are Grillex's products manufactured?

Our park and outdoor furniture and Grillex BBQ's manufacturing plant is based in Bundaberg, Queensland. As part of our operations, we proudly support Australian suppliers and contractors.

What freight costs are involved?

Freight charges will apply as well as costs for unloading. To understand the freight costs to your location, please contact one of our friendly team.

Where can I see Grillex's products?

Grillex's products are installed in public spaces across Australia. Please contact your sales consultant for the closest installation to you. 

Can you replace damaged battens?

Grillex is committed to the long-term care of our valued partners and products. We can supply replacement battens as well as spare parts for most products, if required.

Are Grillex's products suitable for high temperature areas and in direct sunlight?

Yes, aluminum disperses heat extremely well and does not retain heat in direct sunlight. However timber will require regular maintenance. Please see Maintenance Measure under Tools on the Grillex website.

What is the difference between a seat and bench?

The seat has a backrest and the bench does not. All of Grillex's seats are available with matching table settings and benches.

Can you cut to size?

Yes, furniture can be cut to size up to 6 metres.

Does Grillex's furniture come assembled?

Grillex's products are flat packed in kit form for quick and easy assembly. Assembly instructions are included in the kit.

Can we have our company logo on Grillex's products?

Yes. A small set-up fee will apply.

Does Grillex do custom designed projects?

We love a challenge and look forward to discussing your requirements. Grillex will partner closely with you to help achieve your desired outcome.

How can I obtain further information?

Feel free to chat with your representative by calling 1300 552 102

We also have a range of new marketing materials that simply and clearly outline our customer commitment, Lifetime Structural Warranty* and product range.

* Conditions apply.